Clients & Reviews

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At Mayden we are proud to support a range of services across the NHS And charity sectors. Read what they have to say about working with us here.

iaptus is trusted to store two thirds of all IAPT referrals, and at the last count had approximately 20,000 users.

More than five million patients are registered on iaptus. One million of those patients were referred in the last year, with six million sessions logged on iaptus in the same period.

By 2021, it’s possible that iaptus will take on and a half of the two million IAPT referrals that are expected, as demand for the IAPT service continues to grow.

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We are committed to helping our users get the most from iaptus.

Of users who responded to our survey, 99% who received customer support said they were satisfied or very satisfied.

We strongly believe that our customers should have a say in how the system is developed. We created iaptus innovations, our community forum to enable users to share feedback and ideas for improvements and new features.

If you’d like to know more, please contact us for an informal chat.
We’ll be happy to help you.

The system is clinician-friendly and outcomes focussed.

Julie Sharp, NHS Isle of Wight

I still think it’s the best system I have ever used.

Lisa Edwards
IAPT Data Quality and Office Manager
Midlands Partnership NHS Foundation Trust

We had a case yesterday where there was an urgent dataset request in the morning, and had to submit it by the end of the day.

In the past, producing datasets within the same day of the request would have be much more challenging.

However, iaptus has made it so much easier to run reports for specific and accurate datasets, especially when we have instances like yesterday. We were able to collate the information and have it verified in plenty of time, and the feedback received on the dataset was positive.

I don’t think we say this enough, but iaptus has truly made a positive impact on our service, and we’re thankful of yours and Mayden’s support.

ADHD Foundation

It’s been an absolute pleasure to work with Mayden as they’ve developed and implemented iaptus for our service. They demonstrate great flexibility and have been willing to constantly adapt in order to meet the ever-changing demands of clinical work in our service. Staff at Mayden are approachable, friendly and always willing to work with us to resolve any queries or problems. I have no hesitation in recommending them very highly to other organisations.

Dr Ruth Dennis
NHS Hammersmith & Fulham

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To work with Mayden means working with a company who are approachable, accommodating and always seem to be one step ahead with development needs. I’ve found each member of their team knowledgeable and helpful. iaptus has supported our service’s development and growth. It is user friendly for therapists whilst providing a vital and easily accessible source of data for analysis and reports.

Natalie Douglas
IT Lead & Data Analyst at Time to Talk
Sussex Community NHS Trust

With iaptus, Mayden has supported our development as an IAPT wave 2 service. The program matches our care pathway and is clinician friendly, resulting in high quality data. For data to be meaningful, it has to be valid, accessible and useful. iaptus has made that happen.

Sara Pickford
Head of Service Development and Performance
Sussex Community NHS Trust

The experience of working with Mayden has been extremely positive. They provide excellent support and have always been very happy to work alongside us to ensure that iaptus develops in a way that meets the needs of our service.

Gavin Slater,
Cumbria Partnership NHS Foundation Trust

Mayden provided a highly responsive, tailored and customer centric service to SLaM under an extremely tight deadline to enable us to provide IAPT services. Mayden’s attention to detail, project management and professionalism—with a human touch—is second to none. The product has exceeded all expectations.

Matt Butler
Business Requirements Manager
South London and Maudsley NHS Foundation Trust

I’ve worked in health care informatics for nearly eight years and in mental health for three years. I am confident in saying that iaptus is one of the most innovative systems that I have used that effectively manages a patient’s care pathway and easily delivers accurate reports for front line staff. Mayden are always looking to improve the system to meet users’ needs. I can highly recommended iaptus as a patient management system.

Robin Campbell
Head of Business Support & Administration,
Newham Psychological Services

My experience with iaptus has been completely positive. The team are knowledgeable, response times are extremely quick and adaptations to the software are tailored to our particular service. I would not hesitate to recommend Mayden to another service contemplating purchasing a patient database with great reporting facilities.

Karen-Anne Bruce
Poole Borough Council

Mayden is a professional but friendly company that respond in a ‘We can do it, or we will work on it and get back to you’ way and they DO.

Staff are always helpful, knowledgeable and responsive to issues and questions raised – and give an individualised service to support our IAPT delivery.

Judith Chapman
Clinical Service Manager
Berkshire Healthcare NHS Trust

Mayden staff are considerate and responsive. They have demonstrated flexibility and efficiency in meeting our precise requirements—a truly professional organisation.

Darren Fernandes
SW London and St Georges NHS Trust