“NHS Change Day is our opportunity to come together and harness our collective energy, creativity and ideas to make a change. Together, each of our small actions will make a big difference in improving the care and wellbeing of those who use the NHS.”
NHS Change Day 2014 was the biggest day of collective action for improvement in the history of the NHS. We’re proud to have been a part of it and wanted to share the pledges that we at Mayden took to support the cause.
Our products exist to simplify and streamline services’ admin processes, so that staff can concentrate on treating their patients, rather than on filling out endless paperwork. We wanted to be sure that our systems are as user-friendly and efficient as they can be, and so we challenged our developers to visit clients on-site and watch how the software is used in real time and in real situations. This way they’d be able to see any tweaks or improvements that could be made to our software that would improve the client’s experience.
“The visits were really helpful,” said Oliver, a developer for iaptus. “They let us see our work in practice which has been enlightening. It was interesting to see how our changes, both small and large help improve their user experience, as well as to think about ways that the system could continue to evolve. Not to mention, it was great to meet our clients in person.”
We also invited clients to join us at a series of free open-house training days at our studio in Box, Wiltshire. The events were an opportunity to refresh clients’ memories and make sure they’re getting the best from the system, and we also introduced them to some new features. The sessions were so successful that we’ve already planned further in-house training events for this month and next.
“We take part in NHS Change Day every year, and really look forward to it,” explains Mayden MD, Chris May. “For the last two years, we have used the day to focus on improving the clients’ experience of their systems, helping them to deliver a better service to the patient”.
We’re taking the opportunity today to pledge that our developers, support team and account managers will continue to make regular site visits to our clients so that we can provide the best support possible and really understand what our users need.