The leading digital care record for psychological therapies
The leading digital care record for psychological therapies
The leading digital care record for psychological therapies

Book an iaptus demo

iaptus is a flexible Electronic Health Record (EHR) that has been purpose built to support community and mental health services

Electronic Health Record

Please book a demo using the button below.

Meet our team


Client Onboarding and Product Lead

Electronic Health Record
Martin is a key member of our client onboarding team at Mayden, ensuring services have an easy transition to adopting iaptus. He leads our product webinars where he provides an introduction to the iaptus EHR system, detailing how the features in iaptus can be customised to suit your service’s specific workflows.

Chris E

Operations Director

Electronic Health Record
Chris works closely with our customers to identify how iaptus can best support their service’s work. His ambition is to ensure iaptus continues to evolve in a way that best meets the needs of our customers, and the demands that are placed on them. He is heavily involved in our Research & Development agenda and is an advocate for the role technology can play in solving some of healthcares biggest challenges around access.


Customer Success Lead

Electronic Health Record
With a 99.2% customer satisfaction rate and a 95% customer retention rate over 12 years, we take our customer support very seriously at Mayden. Once onboarded, Isabel works alongside your dedicated Account Manager to ensure you get the most out of your instance of the iaptus system.

I still think iaptus is the best system I have ever used

Lisa Edwards, Talking Therapies Data Quality and Office Manager, Midlands Partnership NHS Foundation Trust

Securely holding 8 million patient records and trusted by 200 organisations over 3 continents

The leading Electronic Health Record (EHR) for psychological therapies in the UK, iaptus is used by over 200 services across public, private and voluntary sectors. iaptus is also used by psychological therapy services across Australia, Canada and Ireland.

The system gives services an end-to-end EHR that supports everything from referral through to discharge – including all data and reporting requirements, outcomes collection, features and workflows unique to each service.
We have been working with the NHS for over 20 years, and over 100 NHS organisations are now using iaptus. It runs alongside the trust EPR to give services the clinical system they need to deliver the best possible care for patients.
Electronic Health Record

A system that grows with you. The price of iaptus Electronic Health Record will depend on the features that you require to support your service. The system can be fully customisable to reflect your service workflows and care pathways. Get in contact today to discuss your requirements.

Online referrals
Saving £20k per year per service

Online Appointment Booking
Saving £4.8 million for NHS per year

Outcome Questionnaires Online (webforms)
Saving £109k per year per service

Explore more cost saving features.

We are confident that you will love iaptus as your chosen patient management system. However, if you decide that our system isn’t for you, we have a 90 day notice period.
  • 99.2% customer support satisfaction
  • 98% of support queries have a response within 24 hours
  • iaptus has a 95% customer retention rate over 12 years
  • We are an ISO27001 accredited organisation
  • We have frequent and rigorous testing undertaken by a security specialist
  • We use a two-factor authentication system for secure access
  • We are a long standing and trusted supplier to the NHS

iaptus is the perfect system to:

  • Support healthcare services treating large volumes of patients, where outcomes for the patient must be captured and reported locally or nationally.
  • Evolve in a way that best meets the needs and demands of the service and its patients, with a customisable care pathway at its heart.
  • Optimise operational processes and improve clinical outcomes.
  • Feel confident and fully supported with a dedicated account manager, and a team with 99.2% customer satisfaction rates.
  • Provide customisable dashboards and reports to support operational improvements and patient outcomes.
  • Provide a host of features to help services run more efficiently and is proven to increase service productivity and patient engagement.
The flexibility of the iaptus system, with its highly customisable user-friendly features and ease of access to Mayden’s Support team, has been invaluable to Westminster Talking Therapies service delivery and efficiency.

Geraint Price, Central and North West London NHS Foundation Trust

Want to know more?

Click or tap on the images below to browse our brochures.

iaptus rated in the 100th percentile for usability

In the 2022 NHS EPR Usability survey commissioned by NHS England, our iaptus electronic patient record (EPR) was rated in the 100th percentile for overall usability experience amongst NHS mental health EPRs.

What do we mean by best-of-breed EHR?

We work hard to ensure that iaptus operates alongside other clinical systems to give services the best-of-breed system they deserve, whilst ensuring continuity of care for patients across services.