The leading digital care record for psychological therapies
The leading digital care record for psychological therapies
The leading digital care record for psychological therapies

iaptus User Group 2023: “As a user I feel heard and like my opinion matters”

by Becky - 18th July 2023

iaptus customers

We recently hosted our first iaptus User Group since 2018, bringing together the Mayden team and our iaptus customers for a day of workshops, insights and innovation.

Our iaptus User Groups are a vital opportunity to get together with our iaptus customers – collecting feedback, sharing updates and collaborating on our vision for the future.

A very lovely relaxed atmosphere - All Mayden staff were approachable and very friendly. Workshops were very informative and it was good to know what Mayden are dealing with and what new things are being rolled out within iaptus. A really enjoyable day - Thank You!

Hosted at Engine Shed, Bristol, the day was a great success. It was wonderful to see so many iaptus users from a range of NHS mental health services across England, for this in-person event.

What is an iaptus User Group?

iaptus is the leading clinical software for psychological therapies in the UK and is used by over 200 clinical mental health services, including 100 NHS organisations, across public, private and voluntary sectors. Holding over 7 million patient records. iaptus is trusted to store two thirds of all Talking Therapies (previously known as IAPT) referrals, and has approximately 40,000 users.

Our User Groups bring together Mayden’s software developers, Product Owners, Account Managers, User Experience, Scrum Masters, Software Trainers, Data Services, Data Research, Implementation Coordinators and last but certainly not least, our wonderful iaptus users; to help shape future developments, connect with other services and support users in making the most of the system.

iaptus customers

Fiona Dawson, Director at Mayden with Rachel Heggart, Talking Therapies Project Manager at NHS England.

Highlights from the day:

  • iaptus Product Owners took our customers through the last 12 months of development for iaptus and future software developments.
  • Guest speaker, Rachel Heggart, Talking Therapies Project Manager at NHSE, discussed both the digital pathway guidance and assessment criteria work updates.
  • There were six available workshops for our customers to take part in, including interactive workshops to identify data challenges and uncover areas for future research. There was a session on breaking down some of our backlog items and exploring our customer’s experience of using iaptus for future improvements as well as an exciting new service launch for iaptus customers. We believe the wealth of rich data collected by NHS Talking Therapy services has the potential to revolutionise the way that care is delivered by services and experienced by patients. In this workshop Analytics Product Owner, Barney, shared more on a brand new service, iaptus insights.
  • Our Account Managers were on hand for a cuppa and catch up as well as our Implementation Coordinators, Ashia and Laurie, who were available to walk iaptus users through the additional features available in iaptus.
  • Delicious pastries, snacks, a light lunch, as well as lots of tea and coffee were available throughout the day.

So, What did our iaptus customers think of the event?

We would like to extend a huge thank you to our iaptus customers for taking time out of their busy schedules to join us in Bristol. It’s an invaluable day for the Mayden team to understand our users’ pain points, provide feedback on upcoming projects and collaborate on future innovations.

iaptus is the best clinical record system I have used. Making managing a large and busy clinical service much easier

iaptus customers

As a user i feel heard and like my opinion matters

If you attended the event and would like to provide us with some feedback on the day you can do so here. If you were unable to attend this time, keep your eyes peeled for future updates on the iaptus News Feed about our next User Group, or submit our feedback survey to tell us how we might make it easier for you to attend next time.

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