Mayden launches a brand new, time-saving feature in iaptus, Electronic Letters (e-letters).
This empowering new addition allows letters to be sent securely from iaptus, directly to a patient’s mobile device. Our team here at Mayden is dedicated to building tools that transform service efficiency, which is why we’re so pleased that Electronic Letters has been proven to save valuable administrative time and support patient engagement.
Electronic Letters has been developed to:
- Deliver real-time status updates, allowing appropriate action to be taken when patients have received, accessed or viewed a letter
- Significantly reduce the administrative workload by offering a quicker method of letter sending
- Offer measurable reductions in both environmental impact and overall costs
- Provide tailored workflows around contacting patients, based on how they choose to interact with the letters you send
The feature also works in combination with our GP Electronic Letters functionality. Both tools can take advantage of Multiple Send Methods, our newly developed workflow allowing services to send multiple copies in one single click. You can learn more about features to support communication here.
iaptus product owner, Josh Stanley said: “Working with the team to build the new e-letters feature has been a great experience. We were thrilled by the success of our pilot launch, and I’m excited to see the positive impacts this feature will unlock for other iaptus customers. Patients can instantly and securely access their letters (no waiting on the postman!), plus the feature’s environmental impact (lots of paper saved!) will bring a range of benefits.
I’m particularly excited by services being able to see the status of e-letters that have been sent.The ability to check if letters have been viewed gives services confidence that patient communications are read and allows timely follow-up if they haven’t been.
All of this should mean better, more efficient communication and therefore an improved relationship between patient and service!”
Customer story: Gloucestershire Talking Therapies
We collaborated with Gloucestershire Talking Therapies who were one of our first services to pilot the feature.
Electronic Letters has already supported the service to streamline their communication methods, as well as reducing time, cost and environmental impact. Read their success story below to learn more about how e-letters has transformed the service.
“The introduction of e-letters has been a positive change as it’s a simple and easy function to use. We found that most patients would prefer their letter this way rather than in the post, as it gives them easy, immediate access. The feature improves patient experience by getting their appointment letter to them sooner. The team has received a lot of positive feedback from patients!”
Collective feedback from Gabby Cooper, Operational Lead & the team, Gloucestershire NHS Talking Therapies
Get up and running with Electronic Letters
If you would like to learn more about the e-letters feature, please raise a support log with your dedicated Account Manager. Alternatively, you can contact our features team and they will be happy to discuss more details with you.
