Do you work for an NHS Staff Wellbeing Hub in England?
Choosing the right digital care record can be vital to the success of your service. We’ve put together the following key questions you should ask when identifying the best system to help you to deliver care in a way that is client centred, efficient, secure and convenient.
The system should enable good data collection, clinical supervision and management of your service as a whole.
Please join us for one of our upcoming Supporting NHS Staff Wellbeing Hubs webinars.
iaptus for NHS Staff Counselling: Supporting you, while you support others
1. Does the system help to protect confidentiality for your clients?
You will want to ensure that you choose a digital care record that is customisable to your care pathway and helps your team to deliver consistent and high quality care. Many services are opting for a separate system to run their NHS staff wellbeing hub to ensure confidentiality for the staff in their care. Choosing a separate system to their Trust’s Electronic Health Record (EHR) means that records for the NHS staff using your service are held completely separately and securely.
A good system will be configurable to reflect your mental health and wellbeing hub and allow for a customisable care pathway specifically designed for your service, to support you in your day to day work and to report on the information important to you.
2. Is the system easy to use and install?
The installation of a digital care record into your service should be as painless as possible. The setting up process should not interfere with the important work you’re doing and cause as little disruption as possible.
iaptus takes as little as 6 weeks to set up, your service will be provided with a full day’s training and its own dedicated account manager to provide further support as you navigate the new system.
3. Does the system support collection of data to report on the MHSDS?
All NHS Staff Wellbeing Hubs are required to report their data to the Mental Health Services Data Set (MHSDS). Data collection and reporting for transparency and quality improvement is very important. Your digital care record should support your hub to report on the minimum dataset, and make reporting simple and efficient.
We recognise the importance of data collection and reporting for transparency and quality improvement, but we also believe that a service’s responsibility is first and foremost to provide care to those that need it. We have built all the tools into iaptus to make reporting simple and efficient. iaptus is perfectly placed to report data in the appropriate MHSDS format, supporting you to manage your wellbeing service and report nationally.
4. Does the system allow support for NHS staff from referral through to discharge?
Your digital care record should have the ability to reflect a care pathway that’s designed specifically for your NHS staff counselling service. This will be helpful in establishing routes into – and through – the service. iaptus, specifically, has optional online self referral questionnaires that can help to streamline incoming referrals for assessment. The system allows therapists an overview of an individual’s care throughout their entire treatment period, providing support for the client all the way from referral through to discharge.
Clients who are happy to self refer digitally can complete the whole referral to treatment process without speaking to an administrator and, thereby, dramatically reduce admin for services.
5. Will the system help us save time and improve engagement with clients?
A good digital care record should help support therapists and service staff to focus on what matters most, the NHS staff members in your care. There are multiple time saving features within iaptus that help to free up valuable session time and empowers clients to schedule their own appointments.
The Online Appointment Booking feature within iaptus, has been shown to reduce missed appointments. We’ve consistently seen up to 96% of all sent links resulting in booked appointments. Clients are booking an appointment on average within 18 hours of getting the link as opposed to 5-7 days previously.
SMS notifications can be sent to clients automatically. This feature is a customisable, easy to use, automatic and highly effective way to increase client engagement and attendance by 10%.
Save up to 25% of productive therapy time per session with over 800 questionnaires available in iaptus that can be completed within the system by clients or clinicians, to suit your Wellbeing Hub’s requirements.
iaptus digital care record for NHS Staff wellbeing hubs:
At Mayden, we are proud to support 40% of the national NHS Staff Mental Health and Wellbeing Hubs in England as well as supporting over 65% of IAPT services. Our digital care record, iaptus, the market leading system for psychological therapy services, can support you to manage your wellbeing service and report nationally.
We would love to give you an overview of iaptus at one of our upcoming Supporting NHS Staff Wellbeing Hubs webinars.
Alternatively, if you’d prefer to arrange a call to discuss how we can support your service in more detail. Please get in touch.
