Gambling harms services

Increase service
efficiency

Run all aspects of your service efficiently and choose from a range of tools to help reduce wait times, manage referrals and monitor outcomes.

Track goals
and outcomes

Record service users’ interactions with clinicians from referral through to discharge. Set goals with service users and enter Routine Outcome Measures (ROMs) in sessions.

Customisable care pathway

We’ll work with you to tailor iaptus to your unique workflows. With built in flexibility, you can adjust the care pathway to meet your service’s changing needs.

iaptus currently supports NHS gambling harms clinics across the UK

The highest security standards

We are accredited to the highest data security standards with over a decade of experience safeguarding highly confidential data for NHS services.

A data-driven approach

Evaluate how your service is performing and evidence the reach and effectiveness of the support that you offer to NHS commissioners.

More support for those who need it

Time saving features that free up clinical and administrative time so you can provide more support to those in need.

Intuitive and simple to use

The system is intuitive and easy to master, regardless of computer literacy. Typically, users start using iaptus competently once relevant training is completed.

Service improvement tools

Make use of the variety of dashboards and analytics tools available in iaptus to easily identify areas to improve your service.

Expert one-to-one support

You will be allocated a dedicated account manager to support you with your instance of iaptus. Mayden has a 99.2% customer support satisfaction rate and 98% of support queries have a response within 24 hours.

Our customer retention rate over 12 years

Increase patient engagement by 10%  with SMS reminders

We have had a great experience working with the team at iaptus.The system is working very well for us and allows you to really personalise to our needs. Thank you all!

Francesca Pacey, Sector Manager, East of England Gambling Service,
Central and North West London NHS Foundation Trust CNWL

Features for your gambling harms clinic

Online self referral

iaptus enables new service users to refer themselves quickly and easily online. They can refer themselves for support at any time via a short, secure online form, without the need to speak with a referring health professional.

Online appointment booking

Service users are empowered to choose and book appointments online, at a time that suits their schedule. This dramatically reduces admin for services and has also been proven to reduce missed appointments.

Integrated video appointments

This feature allows users to generate a unique link from within a service user’s digital care record in
iaptus, which can then be shared with the service user.
Both parties can enter the video call when they are ready, using the links provided.

Notes can be typed up in iaptus whilst the video session is taking place. Screen-sharing and typed chat functionality are also available.

Gambling Harms Software: A Data Driven Approach to Support

By Emily Quinn
- December 19, 2023

We are honoured that our Founding Director, Chris May, was invited to speak at the Bristol Hub for Gambling Harms Research in October. The first ever gambling harms international interdisciplinary colloquium attracted like-minded people from across the world to work towards a common goal: tackling gambling harms. The panel discussed various technologies, and showed that incorporating digital, in all areas of gambling harms, can really make a difference to tackle the problem and support those suffering. A data driven approach to tackling gambling harms In an industry where so much data is collected, e.g by gambling operators, questions remain on [...]

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